Overty Technical Support
At Overty, our Technical Support team is dedicated to ensuring you get the most out of our solutions. With our ITIL-certified framework, we follow globally recognized best practices to deliver reliable, structured, and efficient support. From troubleshooting and performance optimization to proactive guidance, our experts provide responsive assistance to keep your operations running smoothly. We are committed to delivering a seamless support experience so you can stay focused on driving your business forward.
Overty Support Features
Overty Total Care
(Included in Volume License Agreements)
Overty Priority
(Included in 1-2 Years License Agreements)
Overty Premier
(Included in 3-4 Years License Agreements)
Support Portal
Email Support
Phone Support
Remote Session Assistance
Maximum Customer Contact Limit
1
5
Unlimited
Software New Updates
Annual Remote Health Check
Add-On
Technical Account Manager
Add-On
24×7 Support Phone Line
Add-On
Severity 3-4
6 hours
4 hours
2 hours
Severity 2
4 hours
2 hours
1 hour
Severity 1
2 hours
1 hour
30 minutes